We hope you love your new DMND Sports Japan products just as much as we enjoyed designing and creating them for you. Ultimately the decision on size, style and to purchase is up to you as a customer. We understand, however, that sometimes things do not go to plan. When this happens, here is our commitment to you:

RETURNS

Items with customisation cannot be exchanged or returned unless the product is faulty or damaged. Please read the “Refunds” section below for more information on faulty items.

Non-custom items can be exchanged for store-credit within 30 days of receiving the item. Items must be in resaleable condition to be accepted as a return (new, usued, in original packaging, and with tags intact). To return an order, please contact our customer service team by emailing info@dmndsports.co.jp.

REFUNDS

Refunds are only available for faulty or damaged products. If you believe that the product that you have received has a manufacturing fault, please contact our customer service team by emailing info@dmndsports.co.jp within 7 days of receiving your order. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault.

Please note that the following are not considered manufacturing faults:

• • Low-resolution images supplied by the customer
  • Spelling or grammar mistakes made and submitted by the customer
  • Design errors made and submitted by the customer
  • Error in customer selected options, such as size or colour

Please ensure all order details, turnaround times, and any other relevant information are checked before submitting an order. Sizing should also be checked against the relevant size guide provided on the individual product page. Once the order has been submitted, cancellation is up to the discretion of DMND Sports Japan.

Refunds and Returns FAQs